General inquiries
How do I win cash?
With Blitz Cash Games, you can win money just by playing! To start playing, you need to deposit money in the App through an Instant Deposit in the Sho...
What are gems?
Gems are an in-game currency used to play Practice Games. Gems have no monetary value and cannot be exchanged or transformed into anything with real e...
What is Bonus Cash?
Bonus Cash is an in-game currency used to play Cash Games but cannot be withdrawn. Any Bonus Cash you may have when you request a withdrawal is forfei...
Can I play without paying?
You can play within Blitz without any deposits! You can play Cash Games with gems. In particular, Daily Rewards grant gems. Do not forget to come to t...
Games, Cash Games, and Practice Games
What is a "pending” game?
When you play a game, it can happen that you don’t get matched with an opponent right away. These games will appear in the Results section of the A...
How do I change the audio settings?
You can access your sound settings with the following steps: Click on your profile picture on the top-right corner of the screen; Click on Audio Se...
How does XP work?
You can see your XP level and progression at the top-left corner of the App. You gain XP every time you play a Cash Game or a Practice Game. You can a...
How does matchmaking work?
Our matchmaking system matches at best opponents of a similar level and who wish to play the same game simultaneously. Players competing in a match al...
Where can I find the game rules?
Most of our games have an in-app tutorial you can complete before your first game. You can also access a “How to play” tutorial at any time by clickin...
Account management
How do I log into my account?
When opening the App, you can log into your account by: Clicking on Already have an account? Log in; Entering your phone number; Entering the code ...
Cash Games are not available in my area
So far, Cash Games are only available in: Australia Canada Denmark Germany Norway Sweden the Netherlands the United Kingdom the United States, excludi...
How do I change my username or avatar?
You can change your username or avatar by: Clicking on your profile picture at the top-right corner of the screen; Clicking on Edit Profile ; Editin...
How to access my balance history?
You can access your balance history with the following steps: Click on your profile picture on the top-right corner of the screen; Click on Balance...
Can I create a second account?
You can only have one Blitz account, and you are the only person allowed to play on it. In addition, using another account on your device is not permi...
Payments
How long does it take to receive my withdrawal?
Payout processing times can vary but usually last less than a week. A week is required for our Payments team to check profiles and games, and ensure g...
How will the charge appear on my account?
If you deposited money with your bank card or with Apple Pay, the charge would appear labeled as Blitz - Win Cash If you deposited money with PayPal,...
Why can't I cash out all my balance?
Bonus Cash cannot be withdrawn but can only be used to participate in Cash Games. Only cash prize winnings from matches can be withdrawn. The Bonus Ca...
How do I cash out?
To initiate a payout: Go to the 5th tab, which is the Shop tab ; Click on Withdraw and enter the amount you wish to withdraw; Only cash prize winni...
Can I change the PayPal account I use to perform deposits?
If you want to change the PayPal account you were using: Go to the 5th tab, which is the Shop tab ; Click on the relevant amount; Click on Pay with ...
Can I change the credit card I use to perform deposits?
If you want to change the payment method you were using: Go to the 5th tab, which is the Shop tab ; Click on the relevant amount; Click on Add New C...
How can I deposit money?
You can deposit money in the app with Apple Pay, PayPal, or card payments. If a payment method is temporarily unavailable, please do not hesitate to t...
Promo codes and referral codes
How can I refer someone?
We have a referral program so you can invite your friends to join the Blitz player community. To invite someone: Go to the 4th tab, which is the Rewa...
How can I use a promo code?
We regularly offer promo codes for our new users joining the App. Promo codes from advertisements, scratchers, or other games are only for new users ...